🔁 Refund & Return Policy | WINTOPIS

Effective Date: June 9, 2025

Meta Title: Refund & Return Policy – WINTOPIS
Meta Description: Discover WINTOPIS’s refund and return policy for premium women’s watches. Shop with confidence – returns accepted within 7 days of delivery.

At WINTOPIS, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to ensure a smooth return and refund process.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your item if:

  • The product is unused, unworn, and in original packaging

  • Tags and protective stickers are intact

  • A valid proof of purchase (invoice or order confirmation) is provided

Note: Personalized or engraved items are non-returnable unless faulty.

2. Non-Returnable Items

  • Gift cards

  • Final sale or clearance items

  • Products damaged due to misuse

3. How to Request a Return

To initiate a return, please contact us at contact@wintopis.com with:

  • Your order number

  • A clear description of the issue

  • Photos (if the item is defective or damaged)

We will provide you with return instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us promptly.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account again

  • Contact your credit card company or bank

  • If the issue persists, contact us at contact@wintopis.com

Contact Information

WINTOPIS
📍 43 Helland Bridge, Upper Halling, United Kingdom
📞 077 3829 2659
📧 contact@wintopis.com
🌐 https://wintopis.com