Sales Policy

Effective Date: January 10, 2025

At Wintopis, we strive to provide you with the best outdoor camping gear and a seamless shopping experience. Our Sales Policy outlines how we manage your purchase process, including details about our pricing, promotions, and order fulfillment. Please read through this policy to understand the terms and conditions applicable to all sales made on our website.

1. Order Acceptance

All orders placed through our website are subject to acceptance and availability. Once you place an order, you will receive an email confirmation that we have received your order. This does not mean that your order has been accepted. We reserve the right to refuse or cancel any order for reasons such as:

• The product is out of stock.
• Payment authorization failure.
• Incorrect pricing information.

Once your order is confirmed and processed, you will receive a second email notifying you that your order has been shipped.

2. Pricing and Availability

Our prices are listed in US dollars and are subject to change without notice. Prices do not include shipping costs, taxes, or any applicable duties, which will be added at checkout. The price of an item at the time of purchase is the price you will pay. However, we reserve the right to correct any errors in pricing or product descriptions.

We make every effort to ensure the availability of the products listed on our site. However, if an item is out of stock or unavailable, we will notify you and provide options such as:

• Waiting for the product to be restocked.
• Canceling the order and issuing a refund.

3. Payment Methods

We accept various payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express, Discover).
• PayPal.
• Other secure payment options as indicated at checkout.

Payments are processed securely through trusted third-party payment processors. By placing an order, you authorize us to charge your selected payment method for the full amount of your order, including applicable taxes and shipping fees.

4. Shipping and Delivery

We aim to fulfill orders as quickly as possible. Once your order is shipped, you will receive tracking information to track your package. We offer various shipping options, including:

• Standard Shipping.
• Expedited Shipping.
• International Shipping (where applicable).

Shipping times vary depending on your location, the shipping method selected, and stock availability. Please allow additional time for deliveries during peak seasons or in the case of shipping delays.

For international orders, please note that you may be responsible for additional customs fees, taxes, and import duties. These charges are beyond our control and are the responsibility of the customer.

5. Discounts and Promotions

From time to time, we may offer promotions, discounts, or sales events on our products. These offers will be valid only for the time specified and cannot be combined with other promotions. Discount codes or promotional offers must be applied at checkout to be valid. We reserve the right to modify or discontinue any promotional offer without prior notice.

6. Cancellations

If you wish to cancel your order, you must do so within 24 hours of placing the order. Once the order has been processed or shipped, it cannot be canceled, and you will need to follow the return and refund process outlined in our Refund and Returns Policy.

7. Warranty

We offer a limited warranty on all our products, covering defects in materials and workmanship under normal use. The warranty period and specific terms may vary by product and will be specified in the product description. The warranty does not cover damage caused by misuse, accidents, or wear and tear.

If you believe your product is defective, please contact our customer service team for assistance. We may request photos or additional information to process your claim.

8. Customer Service

If you have any questions or issues related to your purchase, please contact our customer service team at:

Wintopis Customer Support
Email: guidetopis@info.com
Address: 2463 Perry Street, United States

We are happy to assist you with any concerns related to your order.

9. Limitation of Liability

Wintopis is not responsible for any loss or damage resulting from the use of our products beyond their intended purpose. We are not liable for any indirect, incidental, or consequential damages that may occur in relation to the use of our products.

10. Modifications to the Sales Policy

We reserve the right to update or modify our Sales Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy regularly to stay informed about any updates.