Shipment Policy
Effective Date: January 10, 2025
At Wintopis, we are committed to providing you with efficient and reliable shipping for your orders. Our Shipment Policy provides important information regarding shipping methods, delivery times, and associated costs.
1. Shipping Methods
We offer a variety of shipping methods to accommodate your needs. Shipping methods available will vary depending on your location and the products you purchase. Our available shipping options include:
- Standard Shipping – Estimated delivery time: 5-7 business days.
- Expedited Shipping – Estimated delivery time: 2-4 business days.
- International Shipping – Delivery times vary by country.
When placing an order, you can choose your preferred shipping method at checkout. Shipping rates will be calculated based on the weight of your order and your delivery location.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. You will be informed of the exact shipping cost during checkout before finalizing your purchase.
For international orders, additional fees such as customs duties, taxes, and handling charges may apply. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information on applicable fees.
3. Order Processing Time
We aim to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days from the time the order is placed, excluding weekends and holidays. Once your order is processed, you will receive an email notification with tracking information.
If there are any issues with your order, such as items being out of stock or payment verification issues, you will be notified as soon as possible.
4. Shipping to Multiple Addresses
Currently, we can only ship to a single address per order. If you wish to ship products to multiple addresses, you will need to place separate orders for each destination.
5. International Shipping
We offer international shipping to many countries. Please note that international shipments may be subject to customs duties and import taxes, which are the responsibility of the customer. Delivery times for international orders may vary depending on the destination country, and customs processing may cause delays.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use the tracking number to check the status of your order on the shipping carrier’s website.
Please note that it may take up to 24 hours for tracking information to update after your order has been shipped.
7. Delivery Issues
In the event that your order is delayed, damaged, or lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order. If necessary, we will offer you a replacement or a refund according to our Refund and Returns Policy.
8. Shipping Restrictions
For security reasons, we do not ship to P.O. Boxes or certain restricted locations. Please ensure you provide a valid shipping address at checkout. If we are unable to process your order due to shipping restrictions, we will notify you and work with you to resolve the issue.
9. Shipping Errors
If you receive an incorrect or damaged item, please contact our customer service team within 14 days of receiving the order. We will assist you in rectifying the issue by offering a replacement or return according to our Refund and Returns Policy.
10. Modifications to Shipment Policy
We may modify our Shipment Policy at any time. Any changes will be posted on this page, and the new policy will become effective immediately. Please check this page regularly for any updates.
Contact Us
If you have any questions or concerns regarding shipping or delivery, please feel free to reach out to our customer service team:
Wintopis Customer Support
Email: guidetopis@info.com
Address: 2463 Perry Street, United States
